In major part, this is due to its use of many geographically-distributed servers, which allows you to run a test on a server that is located physically close to you.įirst set your expectations based on distance if you are using basic broadband or fibre broadband Use our online speed testīelow is our online speed test, provided by Ookla, which we believe is the most accurate online tester available based on extensive measurement. Provided that you take the right precautions and choose the right online speed test (like the one below), an online speed test can be reasonably accurate and a useful tool to assess a broadband connection. Bizarrely, one particular speed test (the BT Wholesale test) massively overstates performance. It’s not surprising that broadband providers completely ignore any online speed tests that have been performed by their customers. In most cases, because of the many factors involved, they may indicate that your broadband connection is performing much worse than it really is. You need to be very cautious with online speed tests. We identify the best and worst online speed tests. Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play.We’ve lost count of the number of people that have told us that their broadband connection is not working properly because an online speed test has reported low or highly variable speeds.
The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed. The answer isn't as easy as calling your internet service provider and informing them of the subpar service. CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. Most of the time, this fixes any speed issues for me. I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Ry Crist/CNET What to do if your speed is slower than it should be There's potentially more than one reason your internet may be slow.
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